Terms & Conditions
By visiting, shopping, or making a purchase by internet, phone, e-mail, phone or fax from Lakeland Gear Inc. and/or LakelandGear.com, you agree to and accept the following terms and conditions. Please read them carefully.
We make every effort to offer you safe products, fit for their intended purpose, however, many products require you to attach them to your vehicle. It is the owner's responsibility to inspect their merchandise for fitness of use, reporting any defects to Lakeland Gear prior to use.
The attachment of any products purchased from Lakeland Gear Inc. to a vehicle is critical and beyond the control of Lakeland Gear Inc., it's owners, agents, and dealers. Lakeland Gear Inc. and it's owners, agents, and dealers are NOT responsible or liable for any damage resulting from a product's incorrect attachment to a vehicle, improper use, or the incorrect placement of items inside or outside the product. The liability of the product is limited to it's purchase price if it proves to be defective in material and/or workmanship.
All warranty returns are processed per the warranty offered by the individual product's manufacturer.
Please review our Shipping Policy.
We accept new, unused products up to 30 days from the date of purchase. After 30 days - all sales are final. Please Fill out the Return Request Form to begin this process. All products must be returned in their original containers and in brand new condition. We must follow the return policies of each of our manufacturers - some require a restocking fee.
Refurbished Items are not returnable and do not have a warranty.
We offer two return options:
MERCHANDISE CREDIT - you will receive a merchandise credit code via email after your return has been received, processed, and approved by the appropriate manufacturer.
- The code can be applied towards the purchase of any item in our store.
- We will cover the cost of return shipping. You will receive a return shipping label to use when you return your package. Please wait for the shipping label before returning your package. We will not reimburse for shipping costs if you send the package via any other means.
- Returns are subject to a restocking fee. The credit will be for the full amount charged to your account
less any restocking fees assessed by the manufacturer.
- The return approval
process may take several days after receipt of the item by the
MERCHANDISE REFUND - you
will receive your refund after your return has been received, processed,
and approved by the appropriate manufacturer.
- Returns are subject to a restocking fee. Your refund will be for
the amount of the merchandise purchased less any restocking fee and the shipping charges
- If you purchased a product with free shipping, the actual shipping cost will be deducted from your refund.
After completing the Return Request Form, you will receive an e-mail with return instructions including a Return Authorization Number, a notification of any restocking fees that apply, and a merchandise credit code if you have chosen the merchandise credit option. Returned packages must include your receipt or packing slip inside and must have the return authorization number written on the shipping label. Please track your return shipment.
Returns outside of this agreement (including those sent back not brand new or without an RA number) will be refused, returned, or charged a restocking fee up to 25% of the value of the order. A warranty issue is not grounds for a product return and cash back, as our manufacturers' policy is to repair or replace the product.
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Disclaimer of Warranties and Limitation of Liability
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TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, THIS SITE'S OWNER DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS SITE'S OWNER DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM THIS SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THIS SITE'S OWNER WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.
BY USE OF THIS SITE, YOU ARE AGREEING THAT ANY AND ALL DISPUTES CONCERNING THIS SITE SHALL BE RESOLVED IN A COURT OF COMPETENT JURISDICTION LOCATED IN THE CITY OF ASHEVILLE, STATE OF NORTH CAROLINA.
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